The cousin of the passenger asked if collecting the “exorbitant additional payments” was appropriate or lawful when it wasn’t the passenger’s fault for getting stranded at customs.
SINGAPORE — A Malaysian returning to Kuala Lumpur from Singapore missed her bus due to delays at the Johor Bahru customs. She was then approached by someone in charge who offered another seat for an additional fee of S$154 .
Her cousin also asked if collecting the “exorbitant additional payments” was appropriate or lawful when it wasn’t the passengers’ fault for getting stranded at customs. “Bus drivers and whoever is in charge of facilitating passengers from the customs back their buses SHOULD NOT be taking advantage of these poor stranded passengers.”
He asked what would happen to the other passengers heading to Johor Bahru from different areas in Singapore but eventually left behind by their buses. “Are they supposed to head back to Sg?”
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