LTA also said it will work with the operators to strengthen their response to future disruptions.
The June 3 MRT disruption left commuters angry and frustrated due to confusion on the ground and long waits and snaking queues for buses.
Without going into specifics, it said public announcements will be improved to provide clearer information. Crowd control measures at affected MRT stations and boarding points for bridging buses will also be made better. The June 3 MRT disruption left commuters angry and frustrated due to confusion on the ground and long waits and snaking queues for buses, as huge crowds formed at affected stations and bus stops.“They didn’t inform us at Jurong East. They should have informed us to go via the yellow line, but there was no information. We just took the train and got stuck at Choa Chu Kang,” he told The Straits Times.It said a lightning strike had damaged a trackside power control box near Kranji station at 5.
LTA said inclement weather and lightning risks prolonged service recovery efforts by SMRT as its engineers had to physically access the power control box on the MRT viaduct to isolate it before power could be restored to the rail at 7.50pm. Train service later resumed at 8.10pm. The first seven bridging buses arrived at affected stations by 6.27pm, and a total of 36 bridging buses were sent out that evening.
It added that bridging buses cannot be a full substitute for disrupted rail services as these buses can only carry 80 to 120 passengers, compared with trains, which can carry up to 1,000 or 1,200.
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