The company ruled out a cyber-security event, adding that the issue was being resolved.
SINGAPORE – Mobile ordering services on the McDonald’s app here were down on March 15, as the fast-food chain suffered a widespread technology outage across its outlets in multiple countries, including Australia, Hong Kong and Japan.
A message seen at 4.30pm on the McDonald’s mobile app said the fast-food company is experiencing issues with the app, temporarily affecting mobile orders, deals and rewards.The McDelivery website said the platform is closed for maintenance. The kiosks at the McDonald’s outlet at 51@AMK were in service, but employees were seen calling for customers to collect their orders as the screens that usually displayed the order numbers were turned off. Staff in the kitchen could be seen communicating orders verbally to each other.