The McDonald’s service disruption also affected outlets across Australia and shuttered some stores in Japan.
Error messages on kiosks at a McDonald's outlet in Admiralty and on its app on Mar 15, 2024. SINGAPORE: A widespread McDonald's system outage on Friday disrupted operations across Asia, including in Singapore, Japan and China, leaving stores either unable to accept orders or having staff resort to pen and paper.
During a check by CNA, staff at the Block 109 Toa Payoh Lorong 1 outlet said they were unable to take orders at the counter or receive online orders. The kiosks also displayed a notice stating they were out of order."I came after work ... but the staff told me they’re not taking orders anymore, so I went to buy Indian rojak instead," said the 59-year-old who wanted to be identified as Mr Ng.
A customer entering a McDonald's outlet at Block 109, Toa Payoh Lorong 1. McDonald's experienced a widespread system outage that affected stores in multiple countries, including Singapore, on Mar 15, 2024. McDonald's Japan took to X to apologise for the inconvenience and asked customers to"wait for a while until the service is restored".X user aria6620, purportedly a McDonald's Japan employee, said that the store they worked at was completely shut as both in-store and drive-through systems were affected.
A similar situation unfolded in China and Hong Kong, with customers unable to place orders for several hours.McDonald's Hong Kong took to Facebook to apologise for the inconvenience caused by a"computer system failure". South Korea temporarily suspended service, with its delivery website citing"regular server maintenance for website stabilisation".In Australia, where there are about 1,000 stores, a spokesperson confirmed that the issue was nationwide.
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