Reported mishaps have ranged from bacon-topped ice creams to $200 worth of chicken nuggets.
McDonald's is removing artificial intelligence powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.
It has not proved entirely reliable however - resulting in viral videos of bizarre misinterpreted orders. ranging from bacon-topped ice cream to hundreds of dollars worth of chicken nuggets. However, it made clear this was not the end of the line for such systems, saying it was confident that "a voice-ordering solution for drive-thru will be part of our restaurants’ future," a spokesperson told Restaurant Business.
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