Michelle Chia acknowledged the customer complaints and said the company aims to resolve all outstanding orders, including refunds, by June.
When Ms X.Y. Wu tuned in to a live stream on Facebook in February, an Italian leather bag caught her eye. She subsequently placed an order for the $749 item after a promoter said the bag would be delivered in about a month.
Besides the Buti Pelletterie bag, she had also ordered another bag on Jan 20. When the $399 Pratesi Firenze bag arrived last week, its quality was disappointing, Ms Wu said. The consumer watchdog said it received 44 complaints against the company between Jan 1, 2022, and April 30, 2023. The framework, which it says can help consumer disputes “be resolved equitably and efficiently”, covers various aspects of dispute resolution pertaining to clarity and accessibility of information, timelines for complaints to be processed, and mechanisms to protect consumers’ monies.
In a Telegram chat group devoted to addressing Mdada customer queries, some customers said their orders had been delayed by several months, while others complained about the quality of the products they received.
Singapore Latest News, Singapore Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
E-commerce firm Mdada hit by complaints of late deliveries, defective goodsWhen Ms X.Y. Wu tuned in to a live stream on Facebook in February, an Italian leather bag caught her eye. She subsequently placed an order for the $749 item after a promoter said the bag would be delivered in about a month. Three months on, the Buti Pelletterie bag she had...
Read more »
Singapore e-commerce firm Mdada hit by complaints over late deliveries, defective goodsCo-founder and actress Michelle Chia says it aims to resolve all outstanding orders, including refunds, by June. Read more at straitstimes.com.
Read more »
Ex-model Kimora Lee says $123m US wants from Tim Leissner in 1MDB case is hersThe former banker was to surrender shares in fitness drink maker Celsius as proceeds of his crimes. Read more at straitstimes.com.
Read more »
Bolivian general who captured 'Che' Guevara diesLA PAZ: Bolivian general Gary Prado Salmon, who captured communist revolutionary icon Ernesto 'Che' Guevara in 1967, died on Saturday (May 7) aged 84, his son revealed on social media. 'He was accompanied by his wife and children,' wrote Gary Prado Arauz on Facebook. 'He left us a legacy of love,
Read more »
POFMA Office issue correction directions to TOC Asia, Terry Xu over police bullying allegationsThe Online Citizen Asia and Terry Xu are required to carry a correction notice alongside their recent publications referencing a 2021 case in which the police were falsely accused of bullying an elderly woman.
Read more »
Russian theatre director accused of 'justifying terrorism' remanded in custodyMOSCOW - A prominent Russian theatre director was remanded in custody for two months on Friday (May 5) after being accused of justifying terrorism with an award-winning play about Russian women who married Islamic State fighters, the state news agency TASS reported. Investigators opened a case this week against Yevgenia (Zhenya) Berkovich and playwright Svetlana Petriychuk, alleging that Petriychuk's Finist,...
Read more »