Mercian Cycles customers raised alarm over poor service
Mercian Cycles customers complained of "dysfunctional" service and other issues before bike manufacturer entered liquidationMercian Cycles customers raised concerns about the service of the manufacturer, several accounts of issues with orders or dealings with the company shared in the months before it entered liquidation.A source confirmed to road.
"Not once was I given a straight answer on completion dates. I called them 24 times in total during the entire process and it got to the point where I just dreaded having to listen to the 'I couldn't care less' attitude of the two gentlemen I spoke to in the office. I was constantly being told it will be next week please call us back then and each time I called back I was given a different excuse," the customer said.
"I cannot list the number of times during the whole process I sent emails or made calls requesting updates that were simply not responded to. When I did get replies there was no apology, no contrition just lame excuse after lame excuse. The frame had to be repainted once because they painted it in the wrong colour way despite being sent a graphic mock-up. I was also expected to pay for a second set of custom transfers when they placed one on upside down.
A post on the Mercian Cycles Facebook group explained how one owner, who has now got his bike back, had it in for a re-spray but had not heard anything since the company entered liquidation. In 1984, the Mercian shop moved to larger premises at Shardlow Road, Alvaston, where it continued to operate from until 2019, before relocating back to its manufacturing unit within Derby.
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