photo by airbus777 From WMATA: 'Metro is returning more of its newest, most reliable trains to service starting Sept. 12. This marks a significant step in the restoration of all 7000-series railcars, which is key to Metro's plan to improve train frequency for customers. With the Washington
“Metro is returning more of its newest, most reliable trains to service starting Sept. 12. This marks a significant step in the restoration of all 7000-series railcars, which is key to Metro’s plan to improve train frequency for customers.
“Our 7000-series trains are the newest and most reliable in Metro’s fleet, and they are key to providing the level of service our customers want and deserve,” said Randy Clarke, General Manager and Chief Executive Officer. “In my frequent conversations with Metro customers, I hear over and over that more frequent service and more 7000-series trains on the tracks are a top priority, and that’s what we’re working to deliver.
While no returned 7000-series trains have failed daily back-to-back measurements, Metro is also working to develop drive-thru technology on the tracks which would stream real-time data about all railcars. Any railcar with wheel measurement changes will be removed from the fleet. Metro will announce new schedules for all rail lines. For customers who may be returning to Metro this fall and have questions about the service, Metro recently extended its customer service hours to provide more real-time information online or by phone Monday through Friday from 7 a.m. to 8 p.m. and on weekends from 8 a.m. to 8 p.m. Metro’s customer service team responds to Twitter, Facebook and Instagram social posts, emails and chat conversations.
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