Federal officials have directed migrants seeking asylum in the U.S. to use the CBP One smartphone app to enter lawfully, but people are struggling to secure appointments: “It’s luck, it’s like a lottery”
, if a person did not seek asylum in the country they moved through to get to the U.S. or didn’t use the CBP One app, any asylum claim they make in the U.S. will likely be rejected. But only 1,000 slots are available through the app every day; there aren’t enough appointments to meet the demand. CBP said in athat it will prioritize appointments for those who had been waiting the longest by giving a percentage of appointments each day to the people who registered earliest with the app.
U.S. Border Patrol agents transport migrants from a makeshift camp between fences on the US-Mexico border in San Diego, Calif., on May 12, 2023.Beyond the limited availability of appointments, migrants and immigration advocates have reported issues with how the app works. Among the complaints: error messages keep popping up—often in English. Some migrants may be illiterate or not speak English, Spanish, or Haitian Creole—languages the app uses. Some don’t have an email address.
All this means the fate of migrants—many of whom are fleeing extreme poverty and violence—hinges largely on a smartphone lottery system. The assumption that migrants fleeing danger will have ready access to a smartphone is misguided, immigration advocates say. “Imagine if your whole life was based upon whether or not your family had enough money to get an expensive phone.
A local police officer scans the CBP One app QR code for an asylum seeker on the Mexican side of the San Ysidro port of entry on the US-Mexico border, as seen from Tijuana, Baja California state, Mexico, on May 11, 2023.Following criticism of the app, which was officially rolled out in Oct. 2020 but has been more widely used since Jan. 2023, U.S.
Marco and Noelia—the same legal advocates aiding Diego also requested withholding their last names—aren’t alone. Maribel Hernández Rivera, a deputy national political director at the ACLU, was part of a recent delegation organized by the Haitian Bridge Alliance that visited migrant shelters along the border. She recalls meeting a woman from Honduras inside a migrant camp. Her six-year-old daughter had a fever. She said her phone was stolen and she doesn’t have the money to buy a new one.
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