In Singapore, 13,000 students from 26 secondary schools had their devices remotely wiped due to the breach.
MOE said the Aug 4 cyber-security security incident is separate from the technical issues faced by students at the end of July 2024.
MOE said it was alerted by some schools late at night on Aug 4 that some students who use iPads or Chromebooks were unable to access their applications and information stored in their devices. As early as July 30, some students reported that they could not turn their iPads on or switch them off, while others could not connect to Wi-Fi and received the error message: “Guided Access app unavailable. Please contact your administrator”.In a statement on its website on Aug 5, Mobile Guardian said that since the security incident, it has “halted servers in order to prevent further disruption by the perpetrator”.
Users should contact their local information technology or IT administrator to reactivate the device, said Mobile Guardian.In April, Mobile Guardian’s user management portal at its headquarters in Surrey, Britain, was hacked, resulting in a data leak involving the names and e-mail addresses of parents and teachers of five primary schools and 122 secondary schools in Singapore.
The 59-year-old who works in human resources said the school informed students on Aug 1 that their devices would have to go through a factory reset – a process that clears all data from a device and returns it to its default settings. “Many parents like me are frustrated, and we don’t know what to do,” she said. “We are most concerned about our children getting their notes back, as well as all their assignments and digital drawings done over the years.”
“As a parent, I am very upset as it distracts the boys unnecessarily and could derail their revision for their term-weighted assessment,” said the parent, who is in his 40s and has a son in the school.
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