From consultants to bilingualism policy, successive federal governments keep making the same management mistakes.
• The senior ranks of the public service should stop paying for and taking advice about the public service from academics and accounting/ consulting firms who have little or negligible on-the-ground experience managing or serving the public from inside government.• Every few years, successive governments decide to cut expenses — usually by downsizing the public service. Often deputies are instructed to cut five to 10 per cent of their expenses.
• Recruit more public servants from outside Ottawa into positions in Ottawa, staff who have real experience serving Canadians. It should be mandatory that appointments to director general or assistant deputy minister positions require operational experience, not just policy experience. • Likely the most debilitating and soul-destroying policy within the public service — certainly for anglophones —is the application of the policy on bilingualism. Few would dispute the need for a bilingual public service. But the nearly indiscriminate tagging of most positions as bilingual is needless and costs the taxpayer an enormous amount. Fix the language training and testing regime. It’s hopeless. Ask a cross-section of public servants what is wrong with the process and how to repair it.
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