Ambition 2025 to drive industry leading ops to benefit users in Africa Successfully achieved three goals in its digital transformation journey On October 26, 2022, during the 7th Operation Transformation Forum (OTF) in Bangkok, Mohamad Kiwan, GM Operations and PMO, of MTN Group, a South African based telco with operations in 19 countries and 285 million subscribers across Africa and the Middle East delivered a key speech regarding MTN's autonomous network strategy and digital operation transformation insights and practices.
Ambition 2025 to drive industry leading ops to benefit users in AfricaOn October 26, 2022, during the 7Operation Transformation Forum in Bangkok, Mohamad Kiwan, GM Operations and PMO, of MTN Group, a South African based telco with operations in 19 countries and 285 million subscribers across Africa and the Middle East delivered a key speech regarding MTN's autonomous network strategy and digital operation transformation insights and practices.
High-value business use cases by empowering network autonomy, thus improving service experience, time-to-market, and operational efficiency. 1) Enhanced customer satisfaction: Working with the Huawei SmartCare platform, MTN achieved the top spot among South African OpCos in the P3 mobile benchmark.
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