AskABoss: 'The problems started about a year ago when I promoted another team member with a little more experience and a lot more professionalism, Kate, to team lead. He was angry, and he showed it by acting like a child.'
I manage an employee with an attitude problem. Kevin is a couple years out of college, and he has management ambitions. He did excellent work for several months after he was hired, and the quality of his work isn’t the issue here. The problems started about a year ago when I promoted another team member with a little more experience and a lot more professionalism, Kate, to team lead.
The measure of your success as a manager in a situation like this isn’t, “I get through to the employee and make him change his behavior, no matter what.” You should try to get through to him, of course, but whether or not that ultimately happens is up to him, not you.
You’re ending with that question because it’s worth hearing Kevin’s perspective. While it feels pretty unlikely, it’s possible there’s some extenuating circumstance that will impact the way you proceed. Some sorts of things wouldn’t change the bottom line — which is that he needs to behave professionally at work — but they’d change the tenor of the conversation you have with him about it.
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