In line with its consumer-centric approach to telecoms regulation, the Nigerian Communications Commission (NCC) has directed mobile network operators
to commence implementation of approved harmonised short codes for providing certain services to telecom consumers in Nigeria.
The use of harmonised short codes is aimed at achieving uniformity in common short codes across networks. This means that the code for checking airtime balance is the same across all mobile networks for the same function, irrespective of the network a consumer uses. Consequently, under the new harmonised short codes regime, 13 common short codes have been approved by the Commission. They include the following codes: 300 to be used as the harmonised code for Call Centre/Help Desk on all mobile networks; 301 for voice Mail Deposit; 302 for Voice Mail Retrieval; 303 for Borrow Services; 305 for STOP Service; 310 for Check Balance, and 311 for Credit Recharge.
The old and new harmonised short codes will run concurrently up until May 17, 2023, when all networks are expected to have fully migrated to full implementation of the new codes. The period between now and May 17, 2023, is provided by the NCC to enable telecom consumers to familiarise themselves with the new codes for various services.
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