Airlines would have to compensate passengers and cover meals and hotel rooms if they’re stranded for certain reasons.
| The Associated Press
The rulemaking pledge continues a push by the Democratic administration to require airlines to improve customer service, and it comes just weeks before the start of the peak summer travel season. Airline-caused cancellations include flights scrubbed for mechanical issues with the plane or lack of a crew.
After the pandemic hit, airlines paid tens of thousands of workers to quit or retire early, but they have added about 118,000 workers since November 2020 and now have 5% more employees than before the pandemic, according to Transportation Department figures. After widespread flight disruptions last summer, the Transportation Department posted an online dashboard that was designed to pressure the airlines to improve customer service. The site lets consumers check each airline’s policy on refunds and compensation when flights are canceled or delayed.
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