The city's B-HEARD program, which provides a non-police response to mental health crisis calls, has recently expanded to new neighborhoods. But officials say it's unlikely to operate overnight anytime soon.
But staffing is a challenge and the program’s hours of operation are likely to remain limited, NYC Health + Hospitals officials said at a City Council hearing on Tuesday. The public hospital system hires the social workers for the program.
“That eight hours overnight is one of hardest shifts to recruit for,” particularly since mental health providers are currently in such high demand, Hansman told city councilmembers. According to his testimony, about 1 in 5 mental health calls arrive between 1 a.m and 9 a.m. Councilmember Mercedes Narcisse, who chairs the hospitals committee, questioned why those figures have not improved since the. Hansman said city officials were working to figure out how B-HEARD teams could take on more calls.
Dr. Mitchell Katz, president and CEO of the public hospital system, said he is confident his agency will get more funding if it's able to ramp up the number of social workers it can hire for the program, but he said hiring is currently a challenge.
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