“People have no idea of the sick videos that are posted, what they are escaping,” said one moderator who is now suing Meta. Read more at straitstimes.com.
NAIROBI – Mr Trevin Brownie’s first day as a content moderator for Facebook is etched in his memory, working out of a subcontractor’s nondescript office in the Kenyan capital Nairobi.
Sama has since announced it will be closing its content moderation hub in Nairobi, which employed people from a number of African countries recruited in particular for their knowledge of local languages. Up to 260 moderators are losing their jobs as a result of the Sama closure in Nairobi, according to the petition.The legal offensive began with a lawsuit filed in May 2022 in a Nairobi court by a former content moderator, Mr Daniel Motaung, complaining about poor working conditions, deceptive hiring methods, insufficient pay and a lack of mental health support.
They say they did not find out until they signed their contracts, which included confidentiality clauses, that they were going to work as content moderators.“I had no idea of what a content moderator is. I had never heard about it,” said Tigist, an Ethiopian recruited for her knowledge of the Amharic language.
“During the training, they downplayed the content, what we were going to see… What they showed us in training was nothing compared to what we were going to see,” said Amin.Glued to their screens for eight hours a day, the moderators scrolled through hundreds of posts, each more shocking than the last.
“We both allow and encourage the companies we work with to give their employees the time they need to make a determination when reviewing a piece of content,” it added. Amin said there have been physical effects too – his weight dropped from 96kg when he started to around 70kg today. “The counselling sessions were not helpful at all. I don’t say they were not qualified, but I think they weren’t qualified enough to handle people doing content moderation,” said Amin.Paid 40,000 shillings a month – and another 20,000 shillings for non-Kenyans – their salary is more than double the minimum wage.
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