The rule has triggered concerns that customers are being treated like 'idiots and criminals' instead of being given the dignity they deserve.
SINGAPORE: A new policy by NTUC FairPrice, which curbs the use of personal bags and trolleys before payment, has ignited a wave of criticism online as customers voice concerns over the practicality and implications of having to juggle supermarket baskets and trolleys without the convenience of placing items directly into their own bags.
Just as Singaporeans are adapting to using their own reusable bags in supermarkets, NTUC FairPrice appears to have riled up customers by enacting a new rule that shoppers can only use their personal bags and trolleys after they have paid for the items they are purchasing – not while they are in the store, shopping.
Over 700 Singaporeans online upvoted a comment by Reddit user delulytric, who pointed out: “I humbly curse the NTUC self-checkout counters. Unlike CS/Giant’s self-checkout counters which treat customers like responsible adults, NTUC ones treat customers like idiots and criminals.” Amid the wave of frustration, some netizens have questioned the logic behind the policy. User u/adept1onreddit pointed out, “As long as you haven’t exited the store, you haven’t stolen anything, regardless of where you put it.” This comment received close to 400 upvotes, highlighting the shared sentiment of confusion over the policy’s purpose.
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