Passenger satisfaction with O’Hare International Airport and Midway Airport is dropping as air travelers return to Chicago, a new study shows.
The decline in satisfaction is expected, and is likely to continue through the next several months, said Michael Taylor, travel intelligence lead at J.D. Power. After that, the effects of inflation on travel demand and airport crowding remain to be seen, he said.
More than 6.6 million passengers flew through O’Hare in July, an 11% increase over July 2021, according to data from the Chicago Department of Aviation. At Midway, passenger volume increased by nearly 18% in July to 2.1 million. , including construction of a new Global Terminal and two satellite concourses, which have not yet broken ground, and an ongoing expansion of the airport’s Terminal 5.