The New York state pension fund overseer has asked Southwest Airlines to explain how it plans to prevent future operational catastrophes, like the one over the holiday season
is demanding an explanation from crisis-hit Southwest Airlines — New York State Comptroller Thomas DiNapoli wants to know how the carrier plans to prevent another operational meltdown that caused the recent holiday travel chaos.
"Clearly this crisis has resulted in profound customer dissatisfaction and is expected to generate significant costs to the company," DiNapoli wrote in a letter to Bob Jordan, the CEO of Southwest Airlines, theIn the letter, DiNapoli also asked the carrier how it plans to"correct these failures - not just in the immediate term, but for the coming years," perThe New York state pension fund is one of the top-100 largest investors in Southwest. As of September 30, it held $17.
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