Southwest Airlines is making a number of executive promotions, but nobody is getting fired after thousands of flights were canceled in late December.
FILE, Travelers wait on line for service at the Southwest Airlines check-in counter in Denver International Airport, Tuesday, Dec. 27, 2022, in Denver. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed.
Four of the five executives getting promoted joined Southwest in 2001 or before, although one left for five years before returning to the Dallas-based airline. A Southwest spokesman said no one was demoted or left the company in connection with Monday's moves. Some of the promotions were to fill openings left when other executives moved up — Decaire took on duties handled by Andrew Watterson before he was elevated to chief operating officer in October.
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