.DocAnitaGupta writes about the importance of patient communication, both within healthcare teams and within the physician-patient relationship to improve the patient experience.
Hospitalization and surgery are demanding life events that lead to considerable stress and anxiety in patients. The fear of the"unknown" is a powerful force for the patient especially during the perioperative surgical time period. Unfortunately, medical errors and medications errors are often linked to miscommunication, anxiety and poor patient satisfaction which are common occurrences.
At the time, when I joined the anesthesiology department, there was no organizational health system infrastructure for a pain service or handling a mounting opioid crisis or a broad systemic, pre-operative consultation service to address patient questions immediately prior to surgery. Many patients would only be requested to visit a routine testing center with minimal guidance on how much pain they would have and the risks involved during the course of surgery.
Given that research and implementation tools developed by the WHO are well-known and respected in health care, I developed a project to use this tool throughout surgical units to improve communication during the surgical process. The goal was to decrease costs, surgical delays, cancellations, and postoperative complications.
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