Rail ticket office mass closure public consultation extended
Only 12% of tickets were sold at ticket offices last year, according to the Rail Delivery GroupThe consultation into the plan to close hundreds of ticket offices in England is set to be extended for at least another month, the BBC understands.
Currently around three out of every five stations has a ticket office, although some are only staffed part time. Currently 299 stations in England run by train companies with DfT contracts have a full time staffed ticket office. 708 are staffed part time. Under the proposals, most would close. Some rail experts have also said the complicated ticketing system should be reformed before ticket office changes are introduced.Disability rights campaigner Penny Melville-Brown has criticised the consultation process
She added: "I don't have huge problems with making things modern and work better for everyone, but when you design new systems, you need to start designing with the people who are going to have most problems, the most vulnerable."
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