Walmart ended its Scan and Go pilot program in 2018, but Sam's Club stores continue to use it — and it's become a centerpiece of the stores.
One reason the service works more naturally in Sam's Club is due to the virtues of the club format versus a Walmart store. That includes only one entrance staffed with a greeter at all times that's already checking receipts."I say it with all sincerity, most of the time I think that this happens, people do just miss something," Furner said."Yes, there are people who do intentionally 'miss something,' but a lot of times it's just the item ...
Items at Sam's Club are also naturally larger due to the bulk warehouse experience, and there are no loose items — everything is packaged with its own barcode, making it eligible for the Scan & Go service. Previously, transactions with alcohol required two separate transactions due to the need to check ID with a cashier, but the chain is giving greeters the ability to check IDs, enabling them to be purchased with Scan & Go as well.
Scan and Go is currently seeing adoption rate increases of about 40%, and 90% of customers who try it will use it again within 90 days.Sam's Club is also testing a new feature for Scan & Go that uses computer vision to recognize items without needing to find the barcode. "We appropriately designed the barcode for cashiers who were scanning an item on top of a big scanner so the barcode is typically on the side or the bottom. That works until you have your phone out and now you need to get to the bottom," Furner said.
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