Lawsuit alleges noncitizens have been turned away at the border if they have not made appointments through the CBP One smartphone application.
The complaint states that many asylum seekers do not have reliable access to phones or understand the languages used in the app, or may have disabilities preventing them from navigating the app.Sign up for NBC San Diego newsletters.
Many of the plaintiffs lack cell phones in order to obtain the appointments. Others encountered glitches and errors when using the app which prevented them from securing appointments. A DHS news release describes the app as"a key component of DHS efforts to incentivize migrants to use lawful processes and disincentivize attempts at irregular or unlawful entry to the United States." DHS also said"because the app provides a direct system to request appointments, it reduces the potential for smugglers or others to exploit migrants."
Last month, U.S. Customs and Border Protection announced the number of available daily appointments would be increased from 1,250 to 1,450. According to CBP, more than 49,000 people were able to secure CBP One appointments between May 12 and June 23.
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