Taxpayer trust in the South African Revenue Service (SARS) has increased in 2022, but compliance and service delivery continues to be a challenge according to PwC South Africa’s 2022 Taxing Times Survey.
Taxpayer trust in the South African Revenue Service has increased in 2022, but compliance and service delivery continues to be a challenge, according to PwC South Africa’s 2022 Taxing Times Survey.
Elle-Sarah Rossato, tax controversy & dispute resolution partner at PwC South Africa, said: “We have seen SARS make some considerable shifts in an effort to meet its nine strategic objectives that are aligned to its new ‘Vision 2024’ — which is ‘to build a smart modern SARS, with unquestionable integrity, trusted and admired,’ as stated by the Commissioner of SARS.
The 2022 survey results have been analysed with SARS’ nine key strategic objectives in mind — which includes providing clarity and certainty for taxpayers and traders of their obligations; making it easy for taxpayers and traders to comply with their obligations; detecting taxpayers and traders who do not comply, and making non-compliance hard and costly; and developing a high-performing, diverse, agile, engaged and evolved workforce.
The contentious issue of success with a request for reduced assessment was a 50%/50% split response from participants. 71% of participants say they do not believe SARS improved on delivering quality outcomes and performance excellence over the past 12 months.
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