Examples of these include minor or superficial burns, or low blood sugar, where the patient is still alert.
SCDF said the new longer response time when handling minor emergency calls will allow it to have the flexibility to prioritise emergency medical resources.
From 2023, the SCDF’s 995 operations centre has assessed emergency calls and sends out ambulances only when the calls are deemed to be actual emergencies. Speaking to ST at the seminar, she recalled an incident in 2022 when a woman called 995 over a non-emergency case. But she insisted, and SCDF officers spent a considerable amount of time trying to reason with her and telling her that the ambulance service should not be abused.
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