Patience, kindness, and understanding—how companies and customers can weather COVID-19 together paid servicenow
To say we live in interesting times is an understatement. Social distancing. Quarantines. Toilet paper panic buying. To put it bluntly, things are not normal out there. COVID-19 is impacting people on myriad levels and will continue to do so. During this challenging time, we must adjust our behaviors both as, working together to get through it. That includes how we interact in the realm of customer service.
Extend that same patience, kindness, and understanding to your agents on the front lines.: Know that contacting customer service is going to take longer, especially with hard-hit companies like hotels and airlines. Recognize that companies are doing their best to respond, but might be short staffed or piloting a brand new work-from-home program. Remember there are other customers who also need assistance.
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