SINGAPORE — Hotels and airlines bounced back in full force in this year's edition of Singapore's Best Customer Service survey, as Orchard Road hotel Shangri-La Singapore trumped more than 1,800 companies for the top honours. Half of the top 10 spots were taken by hotel brands, the others being Mandarin Oriental (No. 2), Parkroyal Collection (No. 4), Hyatt (No. 5)...
SINGAPORE — Hotels and airlines bounced back in full force in this year's edition of Singapore's Best Customer Service survey, as Orchard Road hotel Shangri-La Singapore trumped more than 1,800 companies for the top honours.
Over 5,300 respondents took part in the online survey in March and April, where they were asked to assess organisations based on criteria including the availability of customer service and whether communication was friendly and polite. These were applied to both physical stores and online platforms. In its projections at the start of 2023, STB said international visitor arrivals in Singapore were expected to hit between 12 million and 14 million in 2023, with full tourism recovery expected by 2024.
"We continue to focus on regaining customer confidence through flexible booking initiatives and tailored experiential packages, which have enabled us to capture a strong share of the returning market... We are optimistic about the future," said Mr Rice.
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