SingPost fined record $300,000 for failing to meet delivery standards in 2018.
National postal agency SingPost has been fined a record $300,000 by the Infocomm Media Development Authority for failing to meet the postal Quality of Service standards of mail delivery in 2018.
In a statement released on Friday , IMDA said that SingPost is required under its postal QoS framework to deliver 99 per cent of local basic letters to an address within the Central Business District and 98 per cent of local basic letters to destinations outside the CBD by the next working day. SingPost failed to meet those standard in four months of 2018.
Finally, SingPost is required to deliver 99 per cent of international incoming basic letters received before 3pm to a CBD address by the next working day. It failed to meet this requirement in three of the months in 2018. It said in its media statement, “IMDA takes a very serious view of any lapses in SingPost’s mail services, and has directed SingPost to take urgent steps to improve its service standards and restore public confidence in its postal services.”
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