This member of the Smart Nation Ambassador programme finds fulfilment in helping others navigate the digital world.
Polytechnic student Justin Hor is one of 4,700 volunteers who supports the Smart Nation effort through community outreach initiatives on digital technologies. Photos: Ministry of Digital Development and InformationAs a young teenager excited to buy his first desktop computer, Mr Justin Hor was disappointed when the bargain fell short of his expectations. “The computer came pre-loaded with junk apps,” the 19-year-old student recalled.
He volunteered at a roadshow to promote the HealthHub and Healthy 365 apps, encouraging citizens to use these digital platforms to enrol in Healthier SGthe national initiative focused on preventive healthcare – and participate in community programmes. Healthier SG enrolees rely on the HealthHub and Healthy 365 digital apps to manage their patient appointments, personalised health plan and other health-related activities.
“It helps to have empathy and be willing to listen,” he said. “In school, we learn about user-centric design, but theory can only take you so far. By interacting with real users, you’ll uncover challenges that might not have been considered during development.”As part of a school project, Mr Hor and his classmates developed a prototype navigation app targeted at people with mobility difficulties, including the elderly and physically disabled.
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