On a busy day, contract employees in India monitoring nudity and pornography on Facebook and Instagram will each view 2,000 posts in an eight-hour ...
HYDERABAD, India/SAN FRANCISCO: On a busy day, contract employees in India monitoring nudity and pornography on Facebook and Instagram will each view 2,000 posts in an eight-hour shift, or almost four a minute.
Reuters was unable to independently verify the incidents or determine how often they may have occurred.The working conditions described by the employees offers a window into the moderator operations at Facebook and the challenges faced by the company as it seeks to police what its 2 billion users post.
While rejecting the Hyderabad employees' assertions about low pay, Facebook has said it had begun drafting a code of conduct for outsourcing partners but declined to give details. Facebook works with at least five outsourcing vendors in at least eight countries on content review, a Reuters tally shows. Silver said about 15,000 people, a mix of contractors and employees, were working on content review at Facebook as of December. Facebook had over 20 content review sites around the world, she said.
On one team, employees spend their days reviewing nudity and explicit pornography. The"counter-terrorism" team, meanwhile, watches videos that include beheadings, car bombings and electric shock torture sessions, the employees said. The moderators who spoke to Reuters said in the instances they knew of, the trained team was called in when there was a possibility of a suicide, but the reviewers continued to monitor the feed even after the team had been alerted.
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