In forums and complaints to federal traffic safety officials, customers are describing experiencing glitches both large and small. Many say they love the cars—they just want them to work properly.
Obviously, visits to just about any forum that track new car ownership will find problems, and all new auto manufacturers go through start-up woes. But some of the issues are far more than cosmetic.
Another owner of a 2022 Lucid in Ambler, Pennsylvania, told NHTSA that while reversing out of his driveway, “the vehicle lost motive power and stalled.” The “Drive System Fault” message was displayed, and the customer could not restart the vehicle. After contacting Lucid, the system was reset and the car restarted, but the failure reoccurred. The car had 897 miles on its odometer.
Caldwell also says that fast charging his car took two hours and 35 minutes, when it should have taken 9.3 minutes, according to Lucid data. Like many Lucid owners, Caldwell says he loves the car when it’s working properly. “It’s a beautiful car,” he said. “Maybe two years down the road, the company will have ironed out the problems.”
On February 10, Caldwell got the car back from the service center, but he insists he’s still having problems. He reports issues connecting to fast chargers, and a continuing inability to get more than 150 miles of range per charge.
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