Southwest Airlines scrubbed thousands of flights again as it faces frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of a massive storm that wrecked Christmas travel plans across the U.S.
CEO vows to make it right, CEO Robert Jordan said Southwest would operate a reduced schedule for several days but hoped to be"back on track before next week."
The problems began over the weekend and snowballed Monday, when Southwest called off more than 70% of its flights. "There is a lot of frustration because this is so preventable," Murray said."The airline cannot connect crews to airplanes. The airline didn't even know where pilots were at." "While we all understand that you can't control the weather, this has clearly crossed the line from what is an uncontrollable weather situation to something that is the airline's direct responsibility," Buttigieg told"NBC Nightly News." He said Southwest should at least pay cash refunds for canceled flights and cover stranded passengers' hotel and meal costs.
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