BREAKING Southwest Airlines hit by massive disruptions, flight cancellations more severe than any other airline after winter storm
More than 2,800 flights around the United States were canceled on Christmas Day because of a winter storm.Last week's winter weather travel mess is lingering like a hangover into this week - and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on Monday.
At Hollywood Burbank Airport, 84 Southwest flights had been canceled and six were delayed. By comparison, only three flights from other airlines were canceled there.In a statement to CNN, Southwest Airlines said it is "experiencing disruptions across our network as a result of lingering effects on the totality of our operation."
The airline also says, "those whose flights have been canceled may request a full refund or receive a flight credit, which does not expire." Union officials representing Southwest flight crews blamed the airline for what they described as years as failing to modernize its systems. We are re-accommodating as many Customers as possible, based on available space, whose itineraries have been disrupted. Those whose flights have been canceled may request a full refund or receive a flight credit, which does not expire. Information for Customers with lost baggage is here:... Customers can also speak with a representative at the baggage service office in an airport where we operate or contact Southwest customer service, though we are experiencing abnormally high call volumes.
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