A lawsuit was filed against Southwest Airlines by a disgruntled passenger who claimed he was refused a refund for his canceled flight.
to Southwest’s CEO, Bob Jordan on Thursday, adding, “Americans expect when they purchase an airline ticket that they will arrive at their destination safely, reliably, and affordably.”posted on Wednesday, “I’m truly sorry … we have some real work to do in making this right.” Jordan insisted the company was “making headway” and said he was “optimistic to be back on track before next week.
However, she did not directly answer questions regarding if and how passengers can get a refund to their credit cards instead of an airline credit. The spokesperson instead told us people can visit their travel disruption page for more information related to requesting refunds.
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