Southwest Airlines is under fire after a stunning amount of passengers were left stranded. elijahwestbrook reports.
At LaGuardia Airport, passengers were sleeping on benches overnight. It was a clear sign that the holiday travel nightmare is far from over.
According to FlightAware.com, more than 60 Southwest Airlines flights were already canceled from LaGuardia Airport for the day as of early Tuesday morning - that number could rise. For nearly 4,000 Southwest Airlines flights nationwide Monday, it's like a bad Christmas gift that keeps on giving. "Just none of the turnstyles are going, and there is luggage all the way to the wall, and tons of people," said Southwest customer Aggie Bothwell.
Much of that frustration aimed at the more than 70% of flights that were canceled. The airline says they were fully prepared staffing-wise heading into the holiday weekend, but bad weather across the country led to operational challenges. "People were on the phone to call in, like, four hours, and still did not get an answers," said traveler Patricia Mammenga. I’m tracking closely & will have more to say about this tomorrow.
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