Two Senate Democrats called on Southwest to provide “significant” compensation for stranded travelers, saying that the airline has the money because it plans to pay $428 million in dividends next month.
Bryce Burger and his family were supposed to be on a cruise to Mexico departing from San Diego on Dec. 24, but their flight from Denver was canceled without warning. The flight was rebooked through Burbank, California, but that flight was canceled while they sat at the gate.
The size and severity of the storm created havoc for many airlines, although the largest number of canceled flights Tuesday were at airports where Southwest is a major carrier, including Denver, Chicago Midway, Las Vegas, Baltimore and Dallas. Smiley said the airline kept blaming the weather after the storm passed and didn’t tell passengers why planes couldn’t take off.
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