In a nearly three-minute video statement, Southwest CEO Bob Jordan said he is 'truly sorry' for the airline's failures over the holiday weekend.
Jay McVay with Southwest Airlines said Monday night that "the sheer size of the storm" nationwide affected all major airports.
"It's been a failure at every level at Southwest. Our pilots, our front-line employees have worked under enormous stress to try to get our passengers from A to B, but we were dealt a really bad hand as far as Southwest is concerned," Murray said, in part, adding that their "processes," information technology or infrastructure "just wasn't there to support the operation.
"As I made clear to the CEO, you shouldn't have to request it. This should be something that they're proactively offering," he added. Southwest said it is working to "address the wide-scale disruption" by repositioning its crew and planes, which were all in the wrong spots. Passengers wait in line at the Delta Air Lines terminal at Los Angeles International Airport, Dec. 25, 2022.ABC News reached out to American Airlines, JetBlue, Delta and United to learn about how staffing is impacting their current delays and cancellations.
Eric Jernigan was trying to fly from Jackson, Mississippi, to Tampa, Florida, for a Disney cruise when his Delta flight was canceled because of a lack of crew, he told ABC News.
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