U.S. Transportation Secretary Pete Buttigieg said that large-scale flight schedule disruptions at Southwest Airlines were no longer a weather-driven issue and represented a system failure within the company
"We are past the point where they could say this is a weather-driven issue," Buttigieg said in an
"So what this indicates is a system failure , and they need to make sure that these stranded passengers get to where they need to go and that they are provided adequate compensation, not just for the flights itself ... but also things like hotels, like ground transportation, like meals because this is the airlines' responsibility," he said, adding that he had spoken to the company's leadership.
The airline's CEO, Bob Jordan, said the low-cost carrier needed to upgrade its legacy airline systems and apologized to customers and employees in a video message.
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