Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days, including canceling another 2,350 flights today.
— Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days, including canceling another 2,350 flights Thursday.after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.
Those operations teams often couldn't put things together on their own, Southwest flight attendant Corliss King explained, because crew members had ended up stuck in different cities than where the computer system thought they should be. Southwest has acknowledged that it has inadequate and outdated technology that can leave flight crews out of position when bad weather strikes.
"I do think the scale and the growth of the airline got ahead of the tools that we have," he said."No fault of anybody — takes investment — and we'll get all this done."
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