Southwest Airlines promised on Thursday a thorough review of an operational collapse that stranded thousands of passengers at the end of the year after a union leader said the carrier had not identified how to avoid a repeat.
. Citing the carrier's meltdown, lawmakers have been pressing the Biden administration to hold airlines accountable for mass flight cancellations.
Jordan said the airline had made "great progress" in processing tens of thousands of refunds and reimbursements. It had also delivered the vast majority of bags, which went missing, to customers, he said.have blamed the company's "outdated" technology and processes for the biggest operational meltdown in its five-decade history.
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