Spring Break is still on for this company and their customers, the ones who don't cancel anyway.
When we spoke to STS on Monday, they said about 1,500 students were already in places like Cabo San Lucas, Cancun and Nassau -- and just 10% of their clientele from that batch had canceled over coronavirus. Now, about a week later, and right before they ship out another group this weekend, they're telling us a vast majority of customers are calling to cancel their Spring Break packages. Makes sense ... lot's changed in the past few days.
In any case, whether they're canceling now or later ... STS says none of these young bucks are automatically entitled to cash refunds, at least not outright. They tell us they are trying to reschedule people for trips down the line, but it sounds like they're hesitant to give everyone's money back. STS is putting some of that burden on the hotels and airlines they partner with, telling us some of those companies are offering credit to the kids.
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