The future of workflow paid servicenow
The year is 1958. NASA is born, Wham-O introduces the Hula Hoop, and the average tenure on the S&P 500 is 61 years. Flash forward to 2016. NASA’s Juno spacecraft orbits Jupiter, the Cubs win the World Series, and the average S&P tenure is 24 years.
The roles we fill at work are changing, too. As teams are empowered to make more decisions and rely less on hierarchy for control, they will trend toward “pull-based” workflows. Instead of waiting for a manager or a ticketing system to tell them what to do, teams will seek out the most valuable work they can find—from their own backlog, a shared space, or simply by sensing and responding.
Ultimately, the employee experience of the future will be shaped by and for these new roles and players. And the quality of the employee experience will continue to be a primary differentiator for organizations trying to attract top talent.Amidst all this cultural change and demand for effortless, consumer-like work experiences, a rift is growing between IT and employees. It’s a showdown between old-school, centralized IT and the demands of a new workforce—and the legacy team is losing.
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