The surprising secret behind working better paid servicenow
In a perfect world, every organization would operate as a well-oiled machine. Cross-functional connections would be fast and fluid, processes streamlined and simple, outcomes clear and measurable.There’s no such thing as a perfect world, of course. But there is a way to work much, much more efficiently and satisfyingly than we do. And the secret to achieving this operational nirvana has its roots in a surprising place—IT service management .
Notice that this was a survey of IT leaders. That’s because ESM started as a lift-and-drop of the corporate ITSM tool into another business function—for example, human resources. The result was improved performance and efficiency-driven financial returns. No wonder these core IT functions have made their way into customer service, HR, security, finance, healthcare, legal, GRC, facilities, and anywhere business processes need to be wrangled. If it requires information sharing, incident resolution, reporting, analytics, workflow automation and orchestration, or other platform-based capabilities, ESM has got it covered.
What’s even more exciting is that we’ve just scratched the surface when it comes to the potential of ESM.ESM is the key to creating better ways of working—elevating the service experience and eliminating monotonous, menial tasks in the process.
As an early-adopter of intelligent automation and predictive intelligence capabilities, IT has paved the way for a number of AI-enhanced use case scenarios to be applied outside of the IT function.
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