The Threat of Violence Remains All Too Real for Fast-Food Workers

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The Threat of Violence Remains All Too Real for Fast-Food Workers
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Amid the fight for higher wages and protections against harassment and abuse, the threat of violence to fast-food employees remains overlooked by customers and corporations alike

Late-night hours have been blamed for a spate of violent incidents at fast-food restaurants around the country. Photo: JerryGrugin/Getty Images At least once a week, a viral video or news story will emerge about a fast-food employee being attacked, often with a tabloid-ready headline: On August 14, in Murfreesboro, Tennessee, a “McDonald’s customer hurled CDs, slushie at employee because her order was wrong.

Earlier this year, the nonprofit National Employment Law Project released a report titled “Behind the Arches: How McDonald’s Fails to Protect Workers From Workplace Violence.

NELP focused its report on McDonald’s partially because it has the longest hours of national competitors. About 40 percent of McDonald’s locations are open 24 hours . “Also, they’re the largest fast-food company in the world. So it just seemed to us that they really could do something to prevent workplace violence,” says Deborah Berkowitz, the worker health and safety program director at NELP.

In all, fast-food workers face a number of factors that the Occupational Safety and Health Administration and the National Institute for Occupational Safety and Health link with the risk of violence at work. They include “direct contact with the public, exchange of money, working alone or in small numbers, working late at night or during early morning hours.”

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