OTTAWA — A tourist visiting Canada is questioning the safety of Via Rail after he says his phone was snatched from him by an employee when he was documenting a train delay that left passengers stranded as they ran out of food, water and working toile
ts.
He said people were trying to find train exits and were calling Ubers, taxis and car services to get them out but they were so secluded they "were without options." The company said no buses were available in the region to offer alternative transportation. Electricity, air conditioning and washrooms were shut down at times to allow for repairs and coupling with another train, the company said.
Malt said that's when an employee "barged in" and "pushed a woman into the wall" as he went by demanding people to take their seats. At one point some of the passengers, including Malt, considered breaking windows to escape. But he said they were surrounded by a construction zone so even if they did get off the train they would have had to scale fences and cross concrete and tar just to get to a side of a highway, he said.
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