WASHINGTON (WASHINGTON POST) - Uber passengers in multiple cities were startled on Wednesday (July 17) when they were charged 100 times their normal fare for short trips, a glitch that sparked jokes about surge pricing gone wild.. Read more at straitstimes.com.
WASHINGTON - Uber passengers in multiple cities were startled on Wednesday when they were charged 100 times their normal fare for short trips, a glitch that sparked jokes about surge pricing gone wild.
Riders in cities, including Washington and San Diego, took to social media to post about the sky-high rates, a problem Uber confirmed, though it declined to say how widespread the issue was.One social media user reported that Uber maxed out her husband's card with a charge of US$1,905 , when it was supposed to be $19.05.Another woman posted to social media she was charged US$1,308 for a US$13.08 trip.
"We understand that this has been frustrating," Uber said in response to one of the riders' complaints. "There was a known issue that caused your authorisation hold to be very high. Our team has already fixed this issue. Thank you so much for your patience." In one of the worst instances, a man said his wife was charged US$9,672 for a trip that would have cost US$96.72.
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