US carriers have been slow to react to the growing spam call epidemic — and it's hurting consumer trust:
the STIR/SHAKEN caller ID technology to its network to help customers identify and handle unwanted robocalls. It also began offering its Call Filter spam and robocall protection service for free; previously, it was a $3 per month add-on.its Caller Verified feature, which alerts customers to likely scam calls, to seven additional smartphone models. The feature, which also uses STIR/SHAKEN protocols, was initially launched in January 2019 on the Samsung Galaxy S9 lineup.
Scam calls are growing their share of total calls in the US. Scam calls are predicted to account for almost half of all calls made to US mobile numbers in 2019, up from just under one-third in 2018 and 4% in 2017,Consumers are getting vocal about the issue. The Federal Trade Commission reported that consumers filed more than
robocall complaints in 2017, marking a 33% increase from 3.4 million the prior year. And we expect there were even more complaints in 2018, with 2019 likely to follow suit given that these calls are becoming more prominent.
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