Case has called for mandatory user verification and escrow payment methods. Read more at straitstimes.com.
SINGAPORE – Amid a global shortage of the PlayStation 5 in late 2021, Adam turned to online marketplace Carousell to buy the gaming console.
Months after Adam transferred the money, Ong said in a Telegram group chat that he was being investigated by Commercial Affairs Department officers. A Ministry of Home Affairs spokesman told ST that the ministry has been working closely with the e-commerce industry to identify safety features to safeguard online transactions and protect consumers from scams. This includes having user verification with Government-issued IDs such as NRICs and secured payment features like escrow.
A Carousell spokesman said: “We noted that he had made over 100 successful transactions with the @jennic.tech account on Carousell before suddenly not being able to fulfil his orders.” The account has since been banned. The spokesman noted that buyers should also use its on-platform payment system where Carousell holds payments in escrow. But this is not mandatory for users.
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